FAQ

Frequently Asked Questions.

• What is included in the Heru Kit?
• How do I use the trial lens holder?
• Why can't I login to my Heru portal?
• How to reset an account password?
• Why can't I select a device?
• How do I disable the passcode on my HMD?
• How can I find the serial number of my Magic Leap 1?
• How do I close the Heru app?
• CPS Terms and Conditions
• Magic Leap - Return Packing Instructions
• How To Troubleshoot A Black Screen Error
• FAQ Tips
• Heru Quick Guide
• Black screen issues?