Why can't I login to my Heru portal?

This article will go over some common troubleshooting steps to take if experiencing difficulties with logging into your Heru portal.

  • Make sure you are connected to the Internet.
  • Make sure you are using an approved web browser (see technical specifications).
  • Reset your password. Select “Forgot username or password” from the login screen and use a registered email address to retrieve or reset your login credentials.

If you're still having trouble, contact support@seeheru.com and one of our representatives will be happy to help!