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      2. FAQ
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      FAQ

      Frequently Asked Questions.
      • How To Troubleshoot A Black Screen Error
      • FAQ Tips
      • Heru Quick Guide
      • Black screen issues?
      • What is included in the Heru Kit?
      • How do I use the trial lens holder?
      • Why can't I login to my Heru portal?
      • How to reset an account password?
      • Why can't I select a device?
      • How do I disable the passcode on my HMD?
      • How can I find the serial number of my Magic Leap 1?
      • How do I close the Heru app?
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      Heru Help Center
      • Heru Remote Support
      • Contact us
      • Go to Customer Portal