This guide will explain a quick tip on resolving a white screen when loading your Heru portal webpage.
If you ever login to your Heru portal and are encountered with a blank white screen, that typically means you need to refresh your browser page.
If a simple refresh on your browser page does not resolve the white screen issue, please ensure to clear your browser cache as well.
Disclaimer: Heru recommends using Google Chrome as your dedicated browser for the Heru portal.
Shortcuts for refreshing:
- Mac: cmd + shift + R
- Windows: shift + F5