Why do I see a white screen on my portal page?

This guide will explain a quick tip on resolving a white screen when loading your Heru portal webpage.

If you ever login to your Heru portal and are encountered with a blank white screen, that typically means you need to refresh your browser page.

If a simple refresh on your browser page does not resolve the white screen issue, please ensure to clear your browser cache as well. 

Disclaimer: Heru recommends using Google Chrome as your dedicated browser for the Heru portal. 

Shortcuts for refreshing:

  • Mac: cmd + shift + R
  • Windows: shift + F5